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The room is exactly what the photos portray. Modern and practical. Absolutely loved the apartments.
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We had a problem with the internet but they provided great service by sending a technician ASAP, when he couldn't fix, we got a modem from a vacant apartment. Wonderful service! The housekeeper's attitude could use some fine tuning though. Besides her, everything was wonderful More. Good day, Thank you for your review, it was a pleasure having you at Kyalami Creek Luxury Apartments and we look forward to welcoming you back in the near future.
Kind regards. Location is very close to Mall of Africa where you can buy everything you will need for your stay. The place is very secure with 24 hrs guards. The rooms are spacious and a very quiet location. This was my second stay at Creek and the only problem I had this time around was the Internet connection was not too good in Apartment 15, the previous stay in Apartment 16, the connection was excellent, so it could peculiar to this one room.
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Good day, Thank you for your review and for bringing this to our attention. We are pleased to inform you that we have upgraded our complimentary wifi to a higher speed and uncapped.
We look forward to welcoming you back to Kyalami Creek Luxury Apartments in the near future. Good day, Thank you for this great review. It is always a pleasure for us if our guests are happy!
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We look forward to your return. Unfortunately I did not get a chance to stay at this place, but I am a little miffed about their cancellation policy. I made an urgent last minute reservation 3 days before my arrival because I was going to South Africa for a funeral. Unfortunately I had to cancel on the day before my arrival more than 24 hours before my scheduled arrival time because my wife became suddenly ill.
I called the hotel directly to cancel and gave my reason for cancelling. The lady who answered the phone informed me that they had not received payment, and that I should check with the booking website that I used to make the reservation. They told me that they would talk to the hotel later to see if I could get a refund, even though the establishment had just told me that they did not receive payment.
The standard in the hotel industry is to keep one night's reservation charge for late cancellations and no-shows, and I would have been okay with that. To keep the charge for the entire 4-day stay is unconscionable, especially given my reasons for cancelling.
I doubt very much that another guest benefitted from my payment, so it was a free giveaway to the hotel. I travel to South Africa often, and thought I would try a different place to stay this time. Unfortunately my brief experience with the Kyalami Luxury Apartments has left a bitter taste in my mouth, and I will not be choosing this place in future. Too bad, because I was really looking forward to staying there. Dear Ramsey, Thank you for your review and for bringing this to our attention.
We would like to offer you a complimentary 3 night's stay at Kyalami Creek Luxury Apartments for the inconvenience caused.
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Please accept our sincerest apologies. I will send the complimentary voucher to your email address provided. What a lucky find - friendly staff, really comfortable bed, beautifully furnished apartment, and a well appointed kitchen. These apartments are part of a complex with 24 hour security. Centrally located, with many nearby attractions and shopping malls.
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Will definitely be returning in future. We use this information to make the website work as well as possible and improve government services. You can change your cookie settings at any time. DIT provides trade and investment services and practical support. Discover investment opportunities and learn how your business can expand to the UK on great.
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